Frequently Asked Questions
Everything you need to know about turning your digital memories into home decor.
What is the typical turnaround time for custom prints?
Most orders are handcrafted and processed within 2-4 business days. Once shipped, standard delivery typically takes an additional 3-5 business days depending on your location.
How do I know if my photo resolution is high enough?
Our uploader features a built-in quality warning. If your image is too low-resolution for the selected print size, you will see an alert icon to ensure your home decor looks crisp and professional.
What kind of paper and materials do you use?
We use archival-quality papers, sustainably sourced wood for our frames, and premium inks to ensure your prints resist fading and look beautiful on your walls for decades.
Do you offer international shipping?
Yes, we ship our custom photo products worldwide. International shipping rates and delivery times vary by country and are calculated at checkout.
What is your return policy for custom items?
Since our products are custom-made with your personal photos, we cannot accept returns. However, if your order arrives damaged or has a manufacturing defect, contact us within 30 days for a free replacement.
Can I change my order after it has been placed?
Because our automated production system begins processing orders almost immediately, we can only allow changes or cancellations within 2 hours of order placement.